In accordance with GISA’s 2021-2024 Strategic Plan, the Statistical Service Provider (SSP) business transition and transformation initiative seeks to modernize GISA’s statistical service delivery infrastructure and data operations on behalf of nine insurance regulatory authorities and more than 140 property and casualty insurers across Canada.

IBM Canada was selected as GISA’s new SSP following a competitive Request for Proposal. GISA and IBM Canada are working together to transition services from the current SSP, while in parallel planning implementation of a transformed technology platform. The new platform will be a key enabler of GISA’s business transformation and enhanced service delivery to regulators and industry stakeholders.

IBM Canada will assume operational responsibility for the delivery of statutory data submissions on October 1, 2023.

IBM Canada assumed responsibility for SSP financial management functions on April 1, 2023, consistent with GISA’s fiscal year. This includes assessment and deficiency fee invoicing and collections on behalf of GISA.

GISA’s priority during the transition period is business continuity for member regulators and industry stakeholders. Therefore:

• No material changes in statutory data submission or reporting are planned during the transition.

• Insurers will continue to submit data in the same way as they do today.

• Exhibits and reports will continue to be available as they are today.

IBC will continue to host GISA’s systems and applications while GISA’s new platform and applications are developed and tested.

GISA is working with IBM Canada to establish GISA’s new technology platform and identify transformation options.

Recognizing the importance of industry engagement and timelines required by industry to implement system changes to align with the new platform, GISA has established an Industry Advisory Committee (IAC). The GISA IAC is expected to play a key role in providing strategic advice to GISA and supporting effective industry engagement.

GISA will also be working with IBM Canada to identify other opportunities to engage industry stakeholders. Meetings of the IAC are expected to commence in Fall 2023.

The SSP transformation is aligned with GISA’s 2021-2024 Strategic Plan and is a key activity to support GISA’s four strategic priorities:

• Enhancing data quality and reliability while ensuring operational efficiency and effectiveness.

• Enhancing regulator and insurer capacity to monitor and analyze markets through more timely access to data.

• Increasing adaptability and relevancy of the Statistical Plans to better accommodate regulator and insurer priorities.

• Enabling mechanisms for engaging insurers and regulators through information-sharing and education to forge stronger relationships and

strengthen the value-proposition of GISA.

GISA will keep industry updated with emails and updates to this FAQs page as it moves through the transition and transformation activities.

You can contact us for additional information at gisa@fsrao.ca.